Legal
How we collect, use and look after the information you share with us.
Last updated: [DATE]. This is a general template — please have it reviewed and tailored to your business by a qualified adviser before relying on it.
This website is operated by ClearStart Energy Ltd ("we", "us", "our"), a solar, battery storage, EV charging and solar repairs installer operating in Surrey, East Sussex and West Sussex. Registered office: [Registered address, Surrey]. Company number: [Company number]. For any privacy questions, contact us at [email protected] or 01483 000 000.
When you complete an enquiry or quote form on this site, we collect the details you provide, which may include your name, phone number, email address, postcode, property type, the service you're interested in, and any message you send us. We may also collect limited technical information automatically (such as your IP address, browser type and pages visited) through cookies and analytics tools.
We use the information you give us to:
We process your enquiry details on the basis of taking steps at your request before entering into a contract, and our legitimate interest in responding to and following up genuine enquiries. Where required, we rely on your consent (for example for optional marketing), which you can withdraw at any time.
We never sell your details. We only share your information with trusted service providers who help us run our business (for example email, hosting and CRM providers), and where we are legally required to do so. Any providers we use are required to keep your information secure and use it only for the purposes we specify.
This site may use cookies and analytics tools (such as Google Analytics) to understand how the site is used and to measure the performance of our advertising. You can control or block cookies through your browser settings; doing so may affect how the site works.
We keep enquiry information for only as long as necessary to deal with your request and to meet our legal and accounting obligations, after which it is securely deleted.
Under UK data protection law you have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict its use, and to request a copy in a portable format. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
ClearStart Energy Ltd is committed to protecting your privacy and handling your information openly and honestly.